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Launching a New Product
At CCG we often introduce clients to new products. Historically our clients had the leisure to introduce products slowly since they were not operating in highly competitive markets. However, today we...
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“Dumb Pipe” versus Full-Service Provider
Broadband and cable TV companies have been looking at their long-term strategy and they are going to have to decide if they are going to be what we at CCG call either a “dumb pipe” provider or a...
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Data Mining – It’s Not What Customers Think
I know that when the public hears that their ISP is engaging in data mining that they assume this means that the ISP is reading their emails and monitoring their website viewing. And ISPs do have the...
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How Good Should Your Customer Service Be?
This is the hardest question I have asked as a blog title, because there just is no easy answer. Before I try to answer the question at all, let me set some parameters. I am talking about smaller...
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